bdqk Privacy Policy
Your personal information is kept fully secure with us. This policy describes in detail how bdqk collects, uses, and stores data.
Introduction & Scope
bdqk is a secure online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains how bdqk collects your personal information, how that information is used, how long it is stored, and what your rights are.
Who This Policy Applies To
This Privacy Policy applies to users of the bdqk website (bdqk.lat) and all its associated services — both registered members and unregistered visitors. It takes effect when you access our platform, create an account, play games, or carry out any transaction.
Right to Modify the Policy
bdqk reserves the right to update or change this Privacy Policy at any time. For significant changes, we will publish a notice on the platform. The latest version of the policy will always be available on this page and will take effect immediately.
What Types of Information We Collect
bdqk collects only the information necessary to provide our services. We never collect unnecessary personal information.
Identity Information
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for identity verification)
Financial Transaction Information
- Deposit and withdrawal details
- bKash, Nagad, Rocket, Upay or bank account identifier numbers
- Transaction date and amount
- Payment method type
Activity Information
- Login history and session data
- Gaming history and betting details
- Preferred games and categories
- Bonus and promotion usage records
Technical Information
- IP address and device type
- Browser and operating system information
- Cookies and session tokens
- Time spent on site and page navigation patterns
How Your Information Is Used
bdqk uses the information collected from you only for the purposes listed below. Your information is never sold to any third party.
Account Management & Identity Verification
Your personal information is used for account registration, login verification, age confirmation (compliance with the 21+ age rule), and identity authentication. This is essential for the proper operation of our platform.
Transaction Processing
Financial information is used to securely complete your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is essential for processing withdrawals, typically within 5–30 minutes.
Customer Service Improvement
Relevant information is used to help our 24/7 live chat and email support team resolve your issues quickly. bdqk's customer service is available in both Bengali and English.
Platform Security & Fraud Prevention
Technical and financial information is used to detect suspicious activity, prevent account hacking, and stop money laundering and similar crimes. This is done to protect your account and funds.
Personalised Experience
By analysing your gaming preferences and usage patterns, bdqk can recommend relevant games, offers, and services for you. This analysis is conducted entirely with the aim of improving your experience.
Cookies & Tracking Technology
bdqk uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our platform.
Essential Cookies
These cookies are required to keep your session active, remember your login state, and ensure security. Without them the platform will not function correctly, and they cannot be disabled.
Analytics Cookies
These cookies are used to understand which pages are visited most and how users are using the site. This information helps us improve the quality of our services.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalised settings, so you do not have to reconfigure them on your next visit.
Cookie Controls
You can manage cookies from your browser settings. Please note, however, that disabling essential cookies will prevent you from using some important features of bdqk.
Sharing Information with Third Parties
bdqk never sells your personal information. However, in certain circumstances it may be necessary to share limited information with trusted partners.
Payment Processors
Only the information required to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These partners follow their own strict privacy policies.
Technology & Security Partners
The minimum necessary information may be shared with selected technology providers for platform security, fraud prevention, and technical maintenance. All such partners are bound by a confidentiality agreement with bdqk.
Legal Obligations
If a competent authority requests information through a legal process, bdqk is obliged to comply with the law. In such cases we will provide only what is required by the legal order.
What We Never Do
- We do not sell your information to advertisers
- We do not share information with unrelated third parties
- We do not unnecessarily disclose your financial information
- We do not transfer data to any unauthorised entity
Data Security Measures
bdqk uses modern cybersecurity technology to keep your information secure. Our security measures follow the highest industry standards.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, which prevents unauthorised access to information.
Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems.
Access Control
Only authorised staff can access your information, and all access is recorded in logs.
Secure Storage
Your information is stored in encrypted databases and regular backups are taken.
Data Retention & Deletion
Active Account Data
While your account is active, bdqk retains all your information. This information is used to provide your services, maintain transaction history, and support customer assistance.
After Account Closure
Even after you close your account, certain information is retained for a defined period to comply with specific legal and regulatory obligations. Financial transaction records, fraud investigation data, and identity verification documents fall into this category.
Data Deletion Requests
You can send a request to delete information that does not need to be retained beyond legal obligations to [email protected]. Our team will review your request and take the necessary action as quickly as possible.
Your Rights & Controls
bdqk believes you should have full control over your own information. Your rights are described below.
Right to Access Information
You can view your personal information, transaction history, and gaming records at any time by logging into your account. You can also contact our support team for more detailed information.
Right to Correct Information
You have the right to correct any errors in the information we hold about you. Information can be updated through account settings or with the help of our support team.
Data Portability
You have the right to receive a copy of your personal information in a structured format. Contact [email protected] for assistance with this.
Unsubscribe from Marketing Communications
If you do not wish to receive promotional messages from bdqk, you can unsubscribe at any time through account settings or by emailing [email protected].
Protection of Minors
Age Verification Policy
bdqk follows a strict age verification process. This platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor.
What Parents Should Do
If you believe a minor has created an account without permission, please contact [email protected] immediately. We will review that account without delay and take the necessary action.
Privacy & Responsible Gaming
Gaming Behaviour Analysis
bdqk analyses users' gaming patterns to ensure responsible gaming. If we notice that a user's gaming behaviour is becoming a concern, we may take supportive steps. This analysis is conducted in the interest of user protection.
Self-Regulation Tools
You can use your personal gaming history to review your gaming habits. To learn more about bdqk's responsible gaming services, visit the Responsible Gaming page.
Have Questions About Privacy?
Our support team is with you 24/7 — assistance is available in Bengali and English.