Gambling is becoming a problem — what should I do now?

First, activate self-exclusion or a time-out. Then contact bdqk's 24/7 live chat or reach us at support@bdqk.lat. Our team will help you in complete confidence and, if needed, point you toward professional support.

🛡️ Safe & Responsible

bdqk's commitment to responsible gambling

bdqk believes entertainment is only enjoyable when it stays within limits. Our protection tools and guidelines are here to keep you informed and safe.

For players 21+ only

Why responsible gaming matters

Online casino and betting is a popular form of entertainment, but ensuring it never harms your personal life, family relationships or financial stability is our top priority. Every step bdqk takes is guided by this goal.

The joy of playing is complete when you know when to stop. We believe that with awareness and the right tools, any player can have a healthy and enjoyable experience. Your safety is our success.

⚠️ Important warning: Gambling can cause financial loss. Play at bdqk for entertainment only — never try to recover losses. The possibility of losing money on every bet is always present.

Our protection tools

Deposit Limit

Set the amount you can deposit within a given period — daily, weekly or monthly. Once set, reducing a limit takes effect immediately, while increasing one takes a little time — to prevent impulsive decisions.

Time Limit

Decide in advance how long you will play each day or week. When the set time is up, bdqk will alert you. This is a simple and effective way to prevent spending too much time playing.

Self-Exclusion

If you feel you need a break from playing, you can exclude yourself for a set period. Choose the duration yourself — during that time access to your account will be blocked and no marketing messages will be sent.

Time-Out Option

If you need a temporary break, take a time-out ranging from 24 hours to a few weeks. During this time your account will be temporarily suspended and no deposits or bets will be possible.

Age Verification

bdqk strictly prevents access for anyone under 21. Age verification is mandatory when opening an account and before withdrawals. Protecting minors is central to our policy.

24/7 Support

If you ever feel gambling is getting out of your control, contact our support team. 24/7 live chat and [email protected] — always by your side.

Ask yourself

Ask yourself the questions below. If your answer to one or more is "yes", consider seeking help.

Are you spending more than your set budget and feeling regret afterwards?
Are you developing a tendency to bet more in order to chase your losses?
Do you have to hide how much you play from family or friends?
Are you spending more time playing while neglecting work, studies or family responsibilities?
Are you borrowing money or dipping into savings to fund gambling?
Do you feel restless or irritable when you cannot play?
Have you tried to stop but kept coming back?

Remember: Problem gambling affects a significant number of people and is a recognised health issue. Seeking help is not a sign of weakness — it takes courage.

How to set limits

Log in to bdqk

Access your account and go to account settings. Look for the "Responsible Gambling" section there.

Choose the type of limit

Deposit limit, time limit or loss limit — activate whichever option suits your needs. It is possible to set more than one limit at the same time.

Set the period and amount

Daily, weekly or monthly — choose the period you want. Enter the maximum amount or time and confirm.

Contact support

If you have trouble with the settings or need self-exclusion, contact us via 24/7 live chat or at [email protected]. Our team will help you quickly.

Protection for minors

bdqk believes keeping children and teenagers completely away from gambling is a social responsibility. No one under 21 can open an account or deposit funds on this platform.

If there is a minor in your family who uses your device, take a few precautions:

Strong password

Do not share your bdqk account password with anyone and keep your device locked.

Family awareness

Have an open conversation with the children and teenagers in your family about the risks of online gambling.

Where to get help

If gambling has become a problem, you are not alone. bdqk's support team is always ready to speak with you in complete confidence. No judgement — just help.

Live Chat

Use the live chat option on the site at any time. Support is available in both Bengali and English. Our team is available 24 hours a day, 7 days a week.

Email support

To share details of a problem, email us at: [email protected] — your message will be read and replied to as quickly as possible.

If you or someone close to you is struggling, do not hesitate to reach out. Healthy entertainment is our goal and your wellbeing is how bdqk measures its success.

Play with enjoyment, stop with responsibility

Come to bdqk — enjoy slots, cricket betting and live casino in a safe environment. Set your limits and stay aware.

Responsible Gambling — Common Questions

You can set daily, weekly or monthly deposit limits from your account settings. Once you reach the set limit, no further deposits will be possible for that period. Reducing a limit takes effect immediately, but increasing one involves a short delay — to prevent impulsive decisions.

When self-exclusion is activated, your account is fully suspended for the chosen period. During this time, logging in, making deposits or placing bets will not be possible. bdqk will not send you any bonus offers or marketing messages either. The exclusion cannot be lifted before the specified period ends.

No. bdqk strictly follows a 21+ age policy. Age verification is mandatory at account registration and before withdrawals. If someone uses an underage person's identity, the account will be permanently closed.

First, activate self-exclusion or a time-out. Then contact bdqk's 24/7 live chat or reach us at [email protected]. Our team will help you in complete confidence and, if needed, point you toward professional support.

A time-out is a short-term break — usually from 24 hours to a few weeks — when you want to step back for a while. Self-exclusion is a longer-term protection measure where you cannot return before the specified period ends. Both options can be requested through the support team.

Yes, completely free. Deposit limits, time limits, time-outs and self-exclusion — all protection tools are available to every user at no cost. Using them will not reduce your bonuses or any other benefits.